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Chief of Staff

Honolulu, HI, USA

Job Type




Last Updated

March 20, 2024

Interested in this position? Apply using the form below.

Job Summary


Family Promise of Hawaiʻi (FPH) is a 501(c)3 nonprofit that prevents and ends homelessness for children and their families. Founded in 2005, FPH operates emergency shelters to give families a safe place to sleep, study, and get back on their feet; provides individualized case management and rental assistance to help families navigate and overcome their challenges; and organizes community-based opportunities to help families build skills and social capital. Each year, FPH serves hundreds of families on Oʻahu and Maui.


A new position for the organization, the Chief of Staff will manage high-priority projects and act as a force multiplier for the Executive Director and leadership team. Reporting to the Executive Director, the Chief of Staff will build capacity across the organization as it grows to serve more families. The position will also manage and improve internal systems, support the development and execution of the strategic plan, prepare for and represent the organization at meetings and events, and act as a strategic thought partner for the Executive Director and leadership team.


The successful candidate is a jack-of-all-trades who brings a can-do, results-oriented attitude and enjoys managing a broad portfolio of responsibility — including both day-to-day operations and strategic priorities. The Chief of Staff is a systems and process thinker and can anticipate issues, connect the dots, and find creative solutions. Adaptability and flexibility are key in this role, as is an ability to cultivate relationships across the organization and with external stakeholders.


Essential Job Functions


Strategic Initiatives and Project Management (50%)

  • Manage high-priority projects in close collaboration with the Executive Director.

  • Coordinate and support cross-organizational priorities and workflows. Develop trusted relationships across the organization to connect dots and tackle complex organizational challenges. Create, update, and implement internal systems, technologies, policies, and procedures to ensure alignment, compliance, and effectiveness.

  • Collaborate with the Executive Director, leadership team, and Board of Directors to develop, manage, and support the organization’s annual goals and long-term strategic plan.

  • Be proactive in identifying potential issues on projects, outgoing communications, or agenda items of the Executive Director. Initiate solutions and collaborate with the Executive Director and leadership team.


Administration and Communications (40%)

  • Collaborate with the Executive Director to schedule and coordinate meetings with the staff, board, and key external stakeholders and prepare agendas, background research, talking points, presentations, and minutes.

  • Serve as the primary human resources contact for the organization, fostering positive employee relations, supporting hiring and onboarding processes, and cultivating an inclusive team environment that embodies the organization’s values.

  • Represent the organization at meetings and events, sometimes on behalf of the Executive Director; capture key takeaways; and ensure the Executive Director is up to date on needed follow-up actions.

  • Provide additional capacity to the Executive Director and leadership team on a variety of levels when needed, including managing relationships with outside vendors, organizing events, planning travel, developing public policy priorities, and supporting the organization’s overall effectiveness.


External Relations and Growth (10%)

  • Build and maintain relationships with community organizations, government agencies, and other stakeholders to enhance service delivery and expand resources for families.

  • Participate in networks and coalitions focused on homelessness services.

  • Engage in growth-minded development; participate in conferences, workshops, and training sessions to remain current on the best practices and community needs around family homelessness.


Required Qualifications & Experience


  • At least three years of progressively responsible professional experience, preferably in a nonprofit setting.

  • Self-motivated, with a track record of successfully managing and implementing complex projects, handling multiple tasks, and maintaining excellent attention to detail.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively and develop relationships with diverse stakeholders.

  • Trustworthy and dependable, with the ability to work with confidential information.

  • A team player who's open to feedback, adaptable to change, and comfortable working in a fast-paced, growing organization.

  • Strong technology skills and comfort with digital platforms and data systems. Proficient in Microsoft Office and Google Workspace applications.

  • A positive attitude, creative mindset, and entrepreneurial spirit.

  • Committed to high ethical standards and operating with professionalism and integrity.

  • A passion for the mission and vision of Family Promise of Hawaiʻi.


Our Commitment to Equity


In line with Family Promise of Hawaiʻi’s core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee’s unique skills and perspectives. We encourage people of all backgrounds to apply to this position, even if you’ve had a less traditional career path or don’t think you check every box in the job description.


Hiring Process


Submit your resume and cover letter below. We will begin reviewing applications on a rolling basis, with priority review given to applications submitted by April 12, 2024. We would like to have the selected candidate begin in April or May 2024.


To protect the health and safety of our workforce and the community we serve, Family Promise of Hawaiʻi requires all employees to be fully vaccinated against COVID-19, as defined by the CDC, unless a reasonable accommodation is approved.


Compensation and Benefits


The salary range for this full-time position is $65,000 – $80,000.


Benefits at Family Promise of Hawaiʻi include:


  • A passionate team and mission-driven work environment.

  • Parking stall at the Family Promise of Hawaiʻi office.

  • Medical, dental, and vision insurance (covered for employee).

  • 15 days of vacation, 10 days of sick leave, and 13 holidays annually.

  • Monthly cell phone stipend.

  • 401(k) retirement plan; regardless of how much you contribute, FPH will contribute 3%.

  • Professional development and training opportunities.

Submit your application

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