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Director of Family Services

Honolulu, HI, USA

Job Type

Full Time


Family Services

Last Updated

November 2, 2023

This position is not currently accepting applications.

Job Summary

Family Promise of Hawaiʻi is a 501(c)3 nonprofit working to prevent and end homelessness for families with children. Our mission is to help homeless and low-income families in Hawaiʻi achieve sustainable independence by mobilizing existing community resources and support. We offer emergency shelter, rental assistance, prevention/diversion services, and holistic case management.

The Director of Family Services is responsible for developing, managing, and evaluating Family Promise’s programs and services, ensuring they are effective, trauma-informed, culturally responsive, and aligned with best practices and the organization’s strategic plan. This position will supervise the organization’s direct service staff and interns, creating a collaborative and supportive work environment. This position will also ensure compliance with funder and regulatory requirements, serve as a backup for case management staff, and collaborate on the organization’s strategic growth.

Essential Job Functions 

Program Development and Evaluation (35%)

  • Design and enhance programs and services to meet the evolving needs of families experiencing homelessness.

  • Monitor program budgets and collaborate on grant proposals and reporting to ensure compliance and sustainable funding.

  • Develop and maintain policies and procedures aligned with local and national best practices, funder requirements, government regulations, and FPH's strategic plan.

  • Develop and implement data and evaluation systems to measure program outcomes, inform decision-making, identify areas for improvement, and demonstrate impact.

Staff Supervision and Development (35%)

  • Recruit, train, and supervise a team of compassionate and skilled staff members and interns, providing regular feedback, coaching, and professional development opportunities.

  • Foster a collaborative and supportive work environment that promotes teamwork, innovation, and a client-centered approach.

  • Conduct performance evaluations, address performance issues, and recognize outstanding contributions.

Program Operations (20%)

  • Create an on-call schedule, ensuring coverage of nights and weekends, and provide phone coverage when needed.

  • When needed as a backup for program staff, provide comprehensive case management, including intakes, assessments, individual weekly plans, referrals, housing assistance and placement, counseling, advocacy, and outreach. 

  • Ensure the integrity of program data, verify that case files are accurate and up-to-date, and analyze data for grant reports as needed.

Strategy, Growth, and Administration (10%)

  • Participate in budget development, strategic planning, and meetings of the Board of Directors as needed.

  • Build and maintain relationships with community organizations, government agencies, and other stakeholders to enhance service delivery and expand resources for families.

  • Participate in networks and coalitions focused on homelessness services.

  • Engage in growth-minded development; participate in conferences, workshops, and training sessions to remain current on the best practices and community needs around family homelessness. 

Required Qualifications & Experience

  • 5 years of progressively responsible experience in social services, including at least 3 years of experience working with families and individuals experiencing homelessness.

  • Strong knowledge of trauma-informed care principles and best practices in family support services.

  • Proven leadership and supervisory skills, with the ability to inspire, motivate, and develop a team.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

  • A self-starter with excellent problem-solving skills.

  • Reliable and able to keep confidences.

  • Proficient in Microsoft Office and Google Workspace applications.

Preferred Qualifications & Experience

  • Master’s degree in social work.

  • Demonstrated experience in nonprofit program management, including program design, budgeting, and evaluation.

  • Knowledge of federal, state, and local regulations and funding sources related to homelessness and social services.

  • Knowledge of data management and reporting systems used in social services.

Our Commitment to Equity

In line with Family Promise of Hawaiʻi’s core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee’s unique skills and perspectives. We encourage people of all backgrounds to apply to this position, even if you’ve had a less traditional career path or don’t think you check every box in the job description.

Hiring Process 

Submit your resume and cover letter below. We will begin reviewing applications on a rolling basis. We would like to have the selected candidate begin in August or September 2023.

To protect the health and safety of our workforce and the community we serve, Family Promise of Hawaiʻi requires all employees to be fully vaccinated against COVID-19, as defined by the CDC, unless a reasonable accommodation is approved. This position also requires a TB clearance.

Compensation and Benefits

The salary range for this full-time position is $65,000 – $80,000.

Benefits at Family Promise of Hawaiʻi include: 

  • A passionate team and mission-driven work environment.

  • Parking stall at the Family Promise of Hawaiʻi office.

  • Medical, dental, and vision insurance (covered for employee).

  • 15 days of vacation, 10 days of sick leave, and 13 holidays annually.

  • Monthly cell phone stipend.

  • Retirement plan with employer contribution.

  • Professional development and training opportunities.

Submit your application here

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