The Disaster Case Management (DCM) Supervisor is responsible for managing and evaluating Family Promise of Hawaiʻi’s Disaster Case Management Program on Maui, ensuring it is effective, trauma-informed, culturally responsive, and aligned with best practices and the organization’s strategic plan. This position will supervise several Maui-based Disaster Case Managers, creating a collaborative and supportive work environment. The DCM Supervisor will also coordinate with other Maui recovery efforts, ensure compliance with funder and regulatory requirements, and serve as a backup for case management staff. This full-time, long-term position must be based on Maui.
Family Promise of Hawaiʻi is a 501(c)3 nonprofit that provides critical housing and wraparound services for families experiencing housing instability and homelessness. Our mission is to help homeless and low-income families in Hawaiʻi achieve sustainable independence by mobilizing existing community resources and support. We provide emergency shelter, rental assistance, prevention/diversion services, and holistic case management.
Essential Job Functions
Program Operations and Evaluation (55%)
Support the overall success and implementation of the recovery plans created by the families in the Disaster Case Management Program.
Implement and maintain policies and procedures aligned with local and national best practices, funder requirements, government regulations, and FPH's strategic plan.
Implement data and evaluation systems to measure program outcomes, inform decision-making, identify areas for improvement, and demonstrate impact.
When needed as a backup for program staff, provide comprehensive case management, including intakes, assessments, individual weekly plans, referrals, housing assistance and placement, counseling, advocacy, and outreach.
Ensure the integrity of program data, verify that case files are accurate and up-to-date, and analyze data for grant reports as needed.
Monitor program budgets and collaborate on grant proposals and reporting to ensure compliance and sustainable funding.
Staff Supervision and Development (35%)
Recruit, train, and supervise a team of compassionate and skilled staff members, providing regular feedback, coaching, and professional development opportunities.
Foster a collaborative and supportive work environment that promotes teamwork, innovation, and a client-centered approach.
Conduct performance evaluations, address performance issues, and recognize outstanding contributions.
Strategy, Growth, and Administration (10%)
Build and maintain relationships with community organizations, government agencies, and other stakeholders to enhance service delivery and expand resources for families.
Participate in networks and coalitions focused on Maui’s recovery from the 2023 wildfires and other local social services.
Engage in growth-minded development; participate in conferences, workshops, and training sessions to remain current on the best practices and community needs.
Participate in budget development and strategic planning as needed.
Required Qualifications & Experience
5 years of progressively responsible experience in social services.
Bachelor’s degree in human services field or equivalent experience.
Proven leadership and supervisory skills, with the ability to inspire, motivate, and develop a team.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Strong knowledge of trauma-informed care principles and best practices in family support services.
A self-starter with excellent problem-solving skills.
Reliable and able to keep confidences.
Proficient in Microsoft Office and Google Workspace applications.
Valid driver’s license and reliable transportation.
Preferred Qualifications & Experience
Master’s degree in social work.
Prior experience in managing a recovery or relief project.
Demonstrated experience in nonprofit program management, including program design, budgeting, and evaluation.
Knowledge of federal, state, and local regulations and funding sources related to homelessness and social services.
Knowledge of data management and reporting systems used in social services.
Our Commitment to Equity
In line with Family Promise of Hawaiʻi’s core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee’s unique skills and perspectives. We encourage people of all backgrounds to apply to this position, even if you’ve had a less traditional career path or don’t think you check every box in the job description.
Submit your resume and cover letter using the form below. We will begin reviewing applications on a rolling basis, with priority review given to applications submitted by December 4, 2023. The hiring process will include an interview and reference checks. We would like to have the selected candidate begin in December 2023.
Compensation and Benefits
The salary for this full-time position is $55,000 – $60,000.
Benefits at Family Promise of Hawaiʻi include:
A passionate team and mission-driven work environment.
Medical, dental, and vision insurance (covered for employee).
15 days of vacation, 10 days of sick leave, and 13 holidays annually.
Monthly cell phone stipend and mileage reimbursement.
Retirement plan with employer contribution.
Professional development and training opportunities.